For the services contracted, advance payment should be made to hold the booking on a confirmed basis .We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above for hotel or resort bookings full payment is required to be sent in advance.
Mode of Payment
Advance payment can be made through wire transfer to our bank.
Our Liabilities & Limitations
After the finalization of the tour cost, if there is any hike in taxes, fuel cost, toll etc. by the Government or any competent authority, the same would be charged as extra. Travelwayz act only in the capacity of agent for the hotels, transporters & contractors providing other services & all receipts, contracts & vouchers issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail.
We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being. Our rates are based on the prevailing rates as negotiated by us with the hotels, transport vendors etc. Hotels and transport vendors retain the right to modify the rates without notice.
In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or transport vendors. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
The refund amount would be worked out on the basis of cancellation policy and the money would be accordingly refunded to the person who has made the payment to us.
Please note that refund process may take a maximum of 2 weeks. If the refund is made to bank account, the bank charges would be debited from the refund amount.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents. We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other cause beyond our control. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements on their own. All baggages & personal property/s at all times are at the client’s risk. Law & Jurisdiction For all complaints, claims or disputes of whatsoever nature relating to any products offered by Travelwayz will be under the exclusive jurisdiction of Courts of Shimla.
Policy Regarding Cancellation / No Show / Early Departure
In case of cancellation of taxi rental service due to any avoidable/unavoidable reasons we must be informed in writing or by e-mail. Cancellation charges would be effective from the date we receive the request in writing and cancellation charges would be as following (only for taxi rental services):
- 30 days prior to arrival – Full Refund of the advance paid.
- 15 days prior to arrival – 10% of the tour cost.
- 07 days prior to arrival – 25% of the tour cost.
- 0- 6 days prior to arrival – 50% of the tour cost.
- Cancellation during the tour – No refund.
Refund for hotel bookings will follow the hotel’s cancellation policy. An additional 10% service charge will be applicable on hotel refunds.
Law & Jurisdiction
For all complaints, claims or disputes of whatsoever nature relating to any products offered by Travelwayz will be under the exclusive jurisdiction of Courts of Shimla.